Saturday, November 19, 2011

CafePress Win...

While I'm not sure if my calendar will be offered on CafePress again (if they convince me that the quality will meet my expectations), I do want to say that their return/refund policy certainly makes them worth a try...

Also I received this message from their customer service manager:

Hi Josh,

I happened upon your blog and I was disappointed to see that it sounds like we didn't do a great job with your calendar order.  We are going to reprint the calendar and try and see what you mentioned happens again.  We are also going to try and send you a better version of the calendar.  The head of our production team is aware of this and is working on it. 

I am really sorry for the inconvenience this has caused.  Please let me know if there's anything else I can help with.  We take the quality of our products very seriously and we want to do our best to make sure you are satisfied.

Thanks,

Jonathan Keane
Sr. Manager of Customer Service
So, they are actively engaged in trying to improve their product (or at least their reputation (and honestly, that's working with me - hence this post)). 

Looking back at the calendar, the big issue in my view is the vertical banding through the images - if they can eliminate that issue, I'd use 'em again for sure...

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